Docs › Shop and products
How to Collect Customer Phone
Collect customer phone numbers during checkout for follow-up communication.
Enabling Phone Collection
- Open your website in the editor
- Go to Pages tab
- Click on a product
- Open product settings
- Find Checkout Options
- Toggle Phone Number on
- Save changes
How It Works
When enabled:
- Checkout form includes phone field
- Customers enter their number
- Phone is stored with order
- Available in customer records
When to Collect Phone
Collect phone numbers for:
- Order updates
- Delivery notifications
- Customer support
- Marketing (with consent)
Privacy Considerations
- Only collect if needed
- Explain why you need it
- Follow privacy regulations
- Secure customer data
Tips
- Make it optional if possible
- Explain the purpose
- Use for legitimate business needs
-
Respect customer preferences
-
Editor Overview Learn more
-
AI Chat Guide Learn more