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Docs › Troubleshooting

AI Not Responding

The AI chat isn’t responding to your messages.

Symptoms

Common Causes & Solutions

Step 1: Insufficient Credits

Problem: No credits available for AI operations.

Solution:

  1. Check credit balance (toolbar or Settings → Credits)
  2. If zero, purchase more credits
  3. Or wait for monthly reset

Step 2: Network Issues

Problem: Connection interrupted.

Solution:

  1. Check your internet connection
  2. Refresh the page
  3. Try again

Step 3: Browser Issues

Problem: Browser cache or extensions interfering.

Solution:

  1. Clear browser cache
  2. Disable browser extensions temporarily
  3. Try incognito/private mode
  4. Try a different browser

Step 4: Long Request

Problem: Complex request taking longer than expected.

Solution:

  1. Wait a bit longer (complex requests take 30-60 seconds)
  2. If over 2 minutes, refresh and try simpler request
  3. Break complex requests into smaller parts

Step 5: Service Temporarily Unavailable

Problem: Backend service issue.

Solution:

  1. Wait a few minutes
  2. Refresh the page
  3. Try again
  4. Check status page if available

Quick Fixes

Refresh the Page

Most issues resolve with a page refresh:

  1. Press Cmd/Ctrl + R
  2. Or click browser refresh button

Clear and Retry

  1. Refresh the page
  2. Type a simple test message: “Hello”
  3. If that works, try your original request

Try Simpler Request

Break down complex requests:

Instead of:

Create a complete pricing page with 3 tiers, feature
comparison table, FAQ, testimonials, and CTA

Try:

Add a pricing section with 3 tiers

Then add more sections separately.

Checking AI Status

Look for indicators:

When to Contact Support

Contact support if:

Include: