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Support & Help FAQ

How do I contact support?

  1. Click your profile icon in the header
  2. Select “Support” from the menu
  3. Submit your request with details about your issue

What are support hours?

Support is available during business hours. Response times vary by plan:

Is there live chat?

Currently, support is handled through the ticket system for thorough, documented assistance. This ensures your issues are properly tracked and resolved.

Is there a community forum?

Yes! Join our Slack community:

  1. Click your profile icon
  2. Select “Community”
  3. Join the Slack workspace

Connect with other users, share tips, and get help.

Can I request features?

Absolutely! Use the feedback form:

  1. Click your profile icon
  2. Select “Feedback”
  3. Submit your feature request

We review all suggestions.

Where can I find tutorials?

Can I hire an expert?

Yes, for complex projects:

  1. Click your profile icon
  2. Select “Hire an Expert”
  3. Submit your requirements

Get hands-on help from professionals.

What if I find a bug?

Report bugs through the feedback form with:

What if the AI isn't working?

Try these steps:

  1. Refresh the page
  2. Check your credit balance
  3. Try a simpler, clearer prompt
  4. Contact support if issues persist

What if I can't log in?

Troubleshooting steps:

  1. Verify your email and password
  2. Use “Forgot Password” to reset
  3. Clear browser cache and cookies
  4. Try a different browser
  5. Contact support if still stuck

How do I change my email?

You can change your email directly from your workspace settings:

  1. Open Settings and go to the Account tab
  2. Click Change Email and enter your new email address
  3. A verification code will be sent to the new email
  4. Enter the verification code to confirm the change

Your account email will be updated once the code is verified. If the code expires, you can request a new one.

How do I delete my account?

You can delete your account from your workspace settings:

  1. Open Settings and go to the Account tab
  2. Click Delete Account
  3. Confirm the deletion when prompted

Before deleting your account, you must:

Account deletion is permanent and cannot be undone.

Where do I see my invoices?

  1. Open Settings
  2. Go to Billing tab
  3. View invoice history and download receipts

How do I get a refund?

Contact support within 14 days of charge for refund requests. Each case is reviewed individually.