SimpleUPDocs Log in
Docs › Troubleshooting

Website Not Publishing

If your website or pages won’t publish, follow these troubleshooting steps.

Common Publishing Issues

Save Button Not Working

Symptoms:

Solutions:

  1. Check for unsaved changes - Look for pending edits - Save draft first, then publish
  2. Refresh the editor - Press Cmd/Ctrl + R - Try publishing again
  3. Check browser console - Open DevTools (F12) - Look for error messages

Publishing Stuck

Symptoms:

Solutions:

  1. Wait a moment - Large pages take longer - Give it 30-60 seconds
  2. Cancel and retry - Refresh the page - Try publishing again
  3. Check internet connection - Ensure stable connection - Try different network

Error Message on Publish

Symptoms:

Solutions:

  1. Note the error message - Screenshot if possible - Check for specific guidance
  2. Common errors: - “Unauthorized” - Log out and back in - “Network error” - Check connection - “Validation error” - Check page content

Page-Specific Issues

Page Won’t Publish

Check these items:

  1. Page status - Ensure page isn’t locked - Check page permissions
  2. Content issues - Remove any invalid content - Check for broken elements
  3. SEO settings - Verify meta tags are valid - Check for required fields

Changes Not Appearing

After publishing:

  1. Clear cache - Browser cache - CDN cache (wait a few minutes)
  2. Check correct URL - Verify you’re viewing published URL - Not preview or draft URL
  3. Hard refresh - Cmd/Ctrl + Shift + R - Or clear browser cache

Account Issues

Permission Denied

If you can’t publish:

  1. Check your role permissions
  2. Contact workspace owner
  3. Verify website access

Credit Issues

Publishing doesn’t require credits, but:

  1. Ensure account is active
  2. Check subscription status
  3. Verify no billing issues

Still Having Issues?

If problems persist:

  1. Try a different browser
  2. Clear all browser data
  3. Contact support with: - Error messages - Steps to reproduce - Browser information